• (1)To handle phone calls, emails or written enquiries/complaints from customers;
• (2)To liaise with overseas postal administrations and answer enquiries;
• (3)To transfer enquiries/complaints to the relevant sections;
• (4)To process and analyze data; and
• (5)To undertake any other duties as assigned by supervisors.

Location of Work：Kennedy Town (The actual location of work assigned is subject to the operational need of Hongkong Post.) Hours of Work：Six days (48 hours gross) per week, selected candidates are required to work in shifts. Any 8 to 9 hours (including 1-hour meal break) during the following period of time: - Monday to Friday: from 8:45 am to 7:00 pm - Saturday: from 8:45 am to 5:00 pm May be required to work on Sunday and public holidays. (The actual hours of work assigned are subject to the operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3) / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)Met the language proficiency requirements of Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and software like Word, Excel and PowerPoint, etc.;
• (4)Preferably have a minimum typing speed of 30 w.p.m. in English and 15 c.p.m. in Chinese using Cangjie (倉頡) / Simplified Cangjie (速成) Chinese input method (Applicants attending the selection interviews are required to take the computer test and typing test.) ;
• (5)Be fluent in English and Cantonese. Proficiency in Putonghua will be an advantage;
• (6)One year's (or above) post-qualification working experience in customer service field an advantage;
• (7)Be proactive, self-motivated, patient and a good team player; and
• (8)Good interpersonal and problem solving skills and could perform well under highly-stressed environment.