合約知識管理經理的主要職責是：
(a) 帶動水務署的領導層檢視水務署知識管理系統的推行策略和路線圖；
(b) 為推動知識管理措施，制訂及實施變革管理策略和計劃，以盡可能令員工多加配合和應用，減少阻力；
(c) 精心策劃及推行以下工作：發佈通訊的服務、媒體調查、知識管理宣傳活動及內容搜集活動、多重平台的通訊，以及員工關係的各種計劃；
(d) 管理現有的知識管理的做法及制定新的知識傳授的政策；
(e) 協助水務署員工將良好做法納入部門行使的政策和強制性指引程序中，並且藉培訓、指導及支援，建立部門的知識庫；
(f) 與各持份者協作，提供各種活動管理、宣傳推廣以及企業溝通的服務，並進行事後檢討及個人會談等；
(g) 協助統籌、撰寫及編輯宣傳資料，如電子通訊、網頁及其他社交平台的內容；
(h) 分析各知識管理措施的成效
(i) 分析水務署內的社交網絡及建立社交團體的做法；
(j) 協助檢視部門的遠景、使命及價值；以及
(k) 負責有關知識管理的行政職務和督導員工。

A Contract Knowledge Management Manager is mainly deployed on:
(a) engaging with leadership to review the strategy and roadmap of implementing the knowledge management system in WSD;
(b) driving knowledge management initiatives by creating and implementing change management strategies and plans that maximise staff adoption and usage while minimising resistance;
(c) steering planning and implementation of news services, media research, knowledge management publicity and content collection campaigns, multi-platform communications and staff relations programmes;
(d) managing the current knowledge management practices, and design new knowledge distribution policies;
(e) helping the WSD staff embed best-practice approach to policies and mandatory guideline procedures for departmental application, and develop knowledge bank through training, coaching and support;
(f) collaborating with various stakeholders for providing event management, campaigns and corporate communication services, and conducting After Action Reviews and personal interviews;
(g) assisting in content planning, drafting and editing promotional materials such as eNews, webpages and other social media platforms;
(h) analysing the effectiveness of the knowledge management initiatives;
(i) analysing social networks and formation of communities of practices in WSD;
(j) assisting in reviewing the departmental vision, mission and value in WSD; and
(k) undertaking knowledge management administrative responsibilities and staff supervision.