- (1)為香港郵政所有郵政局及後勤辦公室提供資訊科技系統及個人電腦╱流動裝置的求助台服務及實地支援，當中的工作包括： <br>
- (i)處理使用者透過電話熱線╱電郵所提出有關資訊科技的查詢╱疑難，並就政府辦公室自動化及資訊科技服務提供第一線故障檢修及╱或遠端支援，其中包括但不僅限於電郵服務、目錄服務、端點保護服務、裝置管理服務、軟件及修補程式分發服務，以及視像會議服務； <br>
- (ii)提供硬件與軟件安裝、硬件遷移、作業系統影像複製及規格設定，應用程式安裝及配置等實地支援服務； <br>
- (iii)為使用者提供技術支援服務，並協助應用小組和各支援小組進行日常及個別項目的工作，包括但不僅限於協調承辦商、安裝電腦配件、用戶數據遷移、數據捎毁及實地候命支援等； <br>
- (2)維持數據中心的正常運作，包括日常檢查、恆常的系統管理和恆常維護，以及處理各項資訊科技設備及數據中心設施的系統警告； <br>
- (3)負責╱協助硬件、軟件和服務的採購工作，以及日常電腦庫存及維修保養服務合約的管理； <br>
- (4)擬備、審核和更新文件記錄，包括程序、報告等。
職責
- (1)To deliver helpdesk services and on-site support for IT systems and PC/mobile devices for all Post Offices and back offices in Hongkong Post, including: <br>
- (i)handling of users’ IT enquiries/problems via telephone hotline/e-mail, and providing first line troubleshooting and/or remote support for Government Office Automation (GOA) and IT services including but not limited to electronic mail services, directory services, endpoint protection services, device management services, software and patch distribution services, and video conferencing services; <br>
- (ii)providing on-site support on hardware/software installation; hardware relocation, operating systems image cloning and customisation, application programs installation and configuration, etc.; <br>
- (iii)providing technical support services to users and assisting application teams and various support teams in ongoing or project-based activities, including but not limited to contractor co-ordination, computer accessories installation, user data migration, data erasure activities, on-site standby support, etc.; <br>
- (2)To maintain the normal operation of data centre by performing daily health-checking, ongoing system administration and housekeeping, and handling system alert on those IT equipment and data center facilities; <br>
- (3)To undertake/assist in the procurement of hardware, software and services, as well as management of on-going computer inventory and maintenance service contracts; and <br>
- (4)To prepare, examine and update documentation, including procedures and reports.
入職條件
- (1)持有本地大學頒授的資訊科技學士學位或高級文憑，或同等學歷； <br>
- (2)取得上述學歷資格後，在資訊科技行業累積不少於兩年的全職工作經驗，當中包括最少一年求助台服務支援，客端裝置支援或政府辦公室自動化軟件支援的工作經驗； <br>
- (3)在香港中學文憑考試或香港中學會考中國語文科和英國語文科（2007年以前應為「課程乙」）取得第2等級（2007年以前應為「E級」）或以上成績，或同等成績； <br>
- (4)在下列一個或多個範疇具備豐富的工作經驗，並精於運用相關工具：電腦硬件、Microsoft Windows 8/10或以上、Microsoft Active Directory、Lotus Notes Client、Microsoft Office、Symantec 及╱或TrendMicro Endpoint Protection Solution； <br>
- (5)具備提供全天候二十四小時或不定時支援的經驗更佳； <br>
- (6)具備支援數據中心運作的經驗更佳； <br>
- (7)履歷表必須依時序列出過往的工作履歷及所具備的相關經驗及技能； <br>
- (8)具備良好的中英文會話和書寫能力，以及良好的人際溝通技巧；以及 <br>
- (9)勤奮上進，並具備良好的分析和解決疑難的能力。
- (1)A Hong Kong bachelor’s degree or higher diploma in Information Technology, or equivalent; <br>
- (2)A minimum of 2 years’ full time post-qualification working experience in IT field with at least 1 year’s experience in helpdesk services support, client devices support or GOA software support; <br>
- (3)Level 2 (Grade E before 2007) or above in both Chinese Language and English Language (Syllabus B before 2007) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examinations (HKCEE), or equivalent; <br>
- (4)Solid working experience in one or more of the following areas and proficient in supporting or using the following tools: PC hardware, Microsoft Windows 8/10 or above, Microsoft Active Directory, Lotus Notes Client, Microsoft Office, Symantec and/or TrendMicro Endpoint Protection Solution; <br>
- (5)Experience in providing 24x7 or irregular hour support is an advantage; <br>
- (6)Experience in supporting data centre operation is an advantage; <br>
- (7)Resume must provide career history as well as relevant skills and experience in chronological order; <br>
- (8)Good verbal/written and interpersonal communication skills in both Chinese and English; and <br>
- (9)Diligent, with great initiative and good analytical and problem solving abilities.
入職條件(註)
2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
一分鐘，足以摧毀你對英文的自信！
