(a) 進行與資訊科技相關調查及初步技術研究；
(b) 收集新資訊科技計劃的系統要求；
(c) 擬備招標文件和採購有關服務，以推行外判新資訊科技計劃；
(d) 聯繫承辦商，推行新資訊科技計劃的系統工作；
(e) 支援自願醫保計劃網站維護保養；
(f) 保養及支援聊天機械人服務；
(g) 收集提升自願醫保計劃網站的系統要求；
(h) 聯繫承辦商，以維護自願醫保計劃網站及推行提升措施；
(i) 支援與資訊科技相關的運作、管理及資訊保安工作；以及
(j) 履行其他由上級指派的職務。

背景:

自願醫保計劃(自願醫保)是食物及衞生局就個人償款住院保險產品推行的一項政策措施，承保機構和消費者的參與均屬自願性質。在這計劃下，自願參與的承保機構須提供食物及衞生局認可為符合計劃要求的個人住院保險產品，供消費者選擇是否申請投保。

自願醫保計劃辦事處是食物及衞生局轄下的常規辦事處，職責包括為參與計劃的承保機構註冊，審核個人償款住院保險產品以確認產品的認可資格，執行計劃的規管，推行宣傳及消費者教育項目，監察計劃成效，發放訊息及整理統計數據，與處理查詢及投訴等。

(a) Conduct research related to information technology and preliminary technical study;
(b) Gather system requirements on new IT initiatives;
(c) Prepare tender document and acquire implementation services for outsourcing of new IT initiatives;
(d) Liaise with contractor for the system implementation of the new IT initiatives;
(e) Provide maintenance support to the VHIS website;
(f) Provide nursing and maintenance support to the Chatbot service;
(g) Gather system requirements for enhancement measures on the VHIS website;
(h) Liaise with contractor to maintain and implement enhancement of the VHIS website;
(i) Provide support on IT-related operations, administration and information security; and
(j) Carry out other duties as assigned by the supervisors.

Background:

Voluntary Health Insurance Scheme (VHIS) is a policy initiative implemented by the Food and Health Bureau (FHB) in respect of individual indemnity hospital insurance products. The scheme is based on voluntary participation by insurers and consumers. Under the scheme, the participating insurers offer individual hospital insurance plans that are certified by FHB to be compliant with the scheme requirements. It is voluntary for consumers to purchase the plans.

The VHIS Office is a regular office set up under the FHB to implement the VHIS. Its duties include registration of the participating insurers, vetting of individual indemnity hospital insurance plans for certification of compliance status, enforcement of scheme rules, undertaking of publicity and consumer education programs, monitoring of scheme performance, information dissemination and compilation of statistics, as well as handling of enquiries and complaints, etc.