(a) To vet and process applications for financial assistance schemes and related documents;
(b) To handle public enquiries and complaints in relation to the financial assistance schemes;
(c) To provide counter service;
(d) To assist in promoting the financial assistance schemes (including outdoor promotional activities);
(e) To handle general clerical duties; and
(f) To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should have –
(1) (a) Level 2 or equivalent [Note (1)] or above in five subjects including Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note (2)], or equivalent; or (b) Level 2 [Note (3)] / Grade E or above in five subjects including Mathematics in the Hong Kong Certificate of Education Examination (HKCEE) [Note (2)], or equivalent;
(2) met the language proficiency requirements of Level 2 [Note (3)] or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent;
(3) a minimum of two years’ full-time working experience in administration work, administration of financial assistance schemes or customer service work, with experience in the Government/public sector organisation being an advantage;
(4) good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 4];
(5) equipped with good computer knowledge; and
(6) good logical thinking, customer service and communication skills.

Supporting Document: Applicants must provide the supporting documents proving that they have attained the above-mentioned academic qualifications and working experience (including current job) when submitting application forms. Applications will not be considered if the applicants fail to provide the supporting documents.