(a)通過電話和電郵等處理公眾的查詢及投訴；(b)協助中心當值經理跟進公眾或政府部門的查詢；(c)向客戶服務主任簡報日常流程；以及(d)充當指導員。須輪班，包括通宵班，在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。

(a) To handle enquiries and complaints from the public through phone, email, etc.; (b) To assist Duty Manager to follow up requests from the public and Government departments; (c) To conduct briefing for Customer Service Officers (CSO); and (d) To mentor for CSO. Required to work on irregular shifts (including overnight shifts) on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm.