職責
(a) 協助管理電話中心的各類系統，包括CRM/個案管理系統、資料庫(Oracle及MS SQL)、報表產生(Crystal Report/JasperReport, SAS, DTS, SSIS and VBA)等；
(b) 鑑定及開發清晰的需求規格達至業務要求。
(c) 在專案遞送及推行過程中，尤其是在用戶角色及責任、測試計劃、用戶驗收、用戶培訓、用戶程序及相關文檔方面提供協助。
(d) 與系統小組各成員及方案供應商合作，提供運作及維護服務，例如前線用戶支援、問題診斷、問題處理、系統監視、服務水準協議及容量規劃。
(e) 執行資訊科技相關的政策及其他資訊科技工作。
(f) 或須輪班，包括通宵班及在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。
主要工作地點：油麻地及葵涌。
(a) to assist in managing call centre systems, including CRM/Case Management System, RDBMS (Oracle and MS SQL), reporting tools (Crystal Report, JasperReport, SAS, DTS, SSIS, VBA), etc;
(b) to identify and develop clearly defined requirement specification to the business needs;
(c) to assist in the project delivery and implementation process, with emphasis on users’ role and responsibilities, test plan, user acceptance, user training, user procedures and related documentation;
(d) to work with system team members and solution providers to provide operation and maintenance service such as front-line user support, problem diagnosis, problem resolution, systems monitoring, service level management and capacity planning;
(e) to execute relevant IT policies and perform other IT-related duties; and
(f) may be required to work on shifts, including overnight shifts, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm.
Main Working Location: Yaumatei and Kwai Chung
入職條件
(a)(i) 持有本港大學頒發的資訊科技或計算機科學學位，或同等學歷，並在取得學歷後累積兩年有關資訊科技及網上應用系統開發/支援的工作經驗；或 (ii) 持有香港認可的資訊科技或計算機科學或相關科目的文憑或高級證書，或同等學歷，並在取得學歷後累積五年有關資訊科技及網上應用系統開發/支援的工作經驗；
(b) 對以下任何一種編程語言有實際經驗：Java / Javascript / JQuery / VB.Net / C# / PHP；
(c) 對以下任何一種資料庫管理系統有實際經驗：Oracle/MS SQL
(d) 操流利英語和粵語；及
(e) 擁有良好的溝通和人際關係技巧，並具備分析能力。
(a)(i) a Hong Kong degree in IT/Computer Science, or equivalent, plus 2 years’ post-qualification experiences in relevant IT and web application development/support, or (ii) a Hong Kong recognized Diploma or High Certificate in IT/Computer Science, or equivalent, plus 5 years’ post-qualification experiences in relevant IT and web application development/support;
(b) hands-on experience in at least one of the below programming languages: Java / Javascript / JQuery / VB.Net / C#/PHP;
(c) hands-on experience in managing and development in at least one of the below database management system(DBMS): Oracle / MS SQL;
(d) good command of spoken English and Cantonese; and
(e) good communication, inter-personal and analytical skills.
