(a) 協助管理電話中心的各類系統，包括CRM/個案管理系統、資料庫(Oracle及MS SQL)、報表產生(Crystal Report/JasperReport, SAS, DTS, SSIS and VBA)等； (b) 鑑定及開發清晰的需求規格達至業務要求。 (c) 在專案遞送及推行過程中，尤其是在用戶角色及責任、測試計劃、用戶驗收、用戶培訓、用戶程序及相關文檔方面提供協助。 (d) 與系統小組各成員及方案供應商合作，提供運作及維護服務，例如前線用戶支援、問題診斷、問題處理、系統監視、服務水準協議及容量規劃。 (e) 執行資訊科技相關的政策及其他資訊科技工作。 (f) 或須輪班，包括通宵班及在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。 主要工作地點：油麻地及葵涌。

(a) to assist in managing call centre systems, including CRM/Case Management System, RDBMS (Oracle and MS SQL), reporting tools (Crystal Report, JasperReport, SAS, DTS, SSIS, VBA), etc; (b) to identify and develop clearly defined requirement specification to the business needs; (c) to assist in the project delivery and implementation process, with emphasis on users’ role and responsibilities, test plan, user acceptance, user training, user procedures and related documentation; (d) to work with system team members and solution providers to provide operation and maintenance service such as front-line user support, problem diagnosis, problem resolution, systems monitoring, service level management and capacity planning; (e) to execute relevant IT policies and perform other IT-related duties; and (f) may be required to work on shifts, including overnight shifts, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm. Main Working Location: Yaumatei and Kwai Chung