(a) 協助管理1823的各類應用系統，包括CRM/個案管理系統、關聯資料庫(Oracle及MS SQL)、數據倉庫(SAS, DTS及SSIS)、報表產生(Crystal Report, Excel VBA)等； (b) 為推行新系統及改進現有系統提供專案管理； (c) 進行用戶要求分析及變更管理； (d) 管理外判承辦商之表現； (e) 協助管理支援隊伍，向內部及外部之用戶提供支援服務，監察及優化系統表現； (f) 設計各類系統維護及支援的程序，編寫各類技術及用戶文檔； (g) 向用戶提供訓練； (h) 執行資訊科技相關的政策及其他資訊科技工作；及 (i) 或須於通宵、星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。

(a) to assist in managing 1823 application systems, including CRM/Case Management System, RDBMS (Oracle and MS SQL), data warehousing (SAS, DTS and SSIS), reporting tools (Crystal Report, Excel VBA), etc; (b) to manage project for new system implementation and enhancement to existing systems; (c) to perform user requirement analysis and change control; (d) to manage the performance of outsourced contractors; (e) to assist in managing the system support team for providing system support services for internal and external users; and to monitor and optimize system performance; (f) to design maintenance and support procedures, to prepare technical and end-user documentation; (g) to provide training to end-users; (h) to execute relevant IT policies and perform other IT-related duties; and (i) may be required to work at overnight, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm.