職責
(a) 協助管理1823的各類應用系統，包括CRM/個案管理系統、關聯資料庫(Oracle及MS SQL)、數據倉庫(SAS, DTS及SSIS)、報表產生(Crystal Report, Excel VBA)等；
(b) 為推行新系統及改進現有系統提供專案管理；
(c) 進行用戶要求分析及變更管理；
(d) 管理外判承辦商之表現；
(e) 協助管理支援隊伍，向內部及外部之用戶提供支援服務，監察及優化系統表現；
(f) 設計各類系統維護及支援的程序，編寫各類技術及用戶文檔；
(g) 向用戶提供訓練；
(h) 執行資訊科技相關的政策及其他資訊科技工作；及
(i) 或須於通宵、星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。
獲聘用者或需於短時間內上任及被調派至本港任何一個地區的1823辦公室工作。
(a) to assist in managing 1823 application systems, including CRM/Case Management System, RDBMS (Oracle and MS SQL), data warehousing (SAS, DTS and SSIS), reporting tools (Crystal Report, Excel VBA), etc;
(b) to manage project for new system implementation and enhancement to existing systems;
(c) to perform user requirement analysis and change control;
(d) to manage the performance of outsourced contractors;
(e) to assist in managing the system support team for providing system support services for internal and external users; and to monitor and optimize system performance;
(f) to design maintenance and support procedures, to prepare technical and end-user documentation;
(g) to provide training to end-users;
(h) to execute relevant IT policies and perform other IT-related duties; and
(i) may be required to work at overnight, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm.
Successful candidate may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.
入職條件
申請人必須 -
(a)(i) 持有本港大學頒發的資訊科技、資訊系統、計算機科學、工程或相關學科學位，或具備同等學歷，並累積兩年有關應用系統開發/支援的全職工作經驗；或
(ii) 持有香港經評審的資訊科技、資訊系統、計算機科學、工程或相關學科的文憑或高級證書，或具備同等學歷，並累積三年有關應用系統開發/支援的全職工作經驗；
(b) 具管理或開發關聯資料庫實際工作經驗，具Oracle、MS SQL或mySQL工作經驗者優先；
(c) 操流利英語和粵語；及
(d) 擁有良好的溝通和人際關係技巧，並具備分析能力。
Candidate should have -
(a)(i) a Hong Kong degree in Information Technology, Information System, Computer Science, Engineering or related discipline, or equivalent, and 2 years’ full time working experience in application systems development/support, or
(ii) a Hong Kong accredited Diploma or High Certificate in Information Technology, Information System, Computer Science, Engineering or related discipline, or equivalent, and 3 years’ full time working experiences in application systems development/support;
(b) working experience in managing and developing RDBMS; experience with Oracle, MS SQL or mySQL is preferred;
(c) good command of spoken English and Cantonese; and
(d) good communication, inter-personal and analytical skills.
