• (a)To process applications for the Working Family Allowance (WFA) Scheme, the Individual-based Work Incentive Transport Subsidy (I-WITS) Scheme and other financial scheme; <br>
• (b)To handle public enquiries and complaints in relation to the WFA Scheme, the I-WITS Scheme and other financial scheme; <br>
• (c)To provide counter service; <br>
• (d)To handle general clerical duties; <br>
• (e)To assist in promoting the WFA Scheme, the I-WITS Scheme and other financial scheme (including outdoor promotional activities); and <br>
• (f)To perform any other duties as assigned by the supervisors. <br> <br>Note: Subject to operational requirement of the department, the successful candidate may be required to work irregular hours on shift and on Saturdays, Sundays and public holidays. He / She may also be deployed to work in other Division within the same Department.

Candidates should have – <br>

• (a)attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics); <br>
• (b)a minimum of two years’ full-time working experience in clerical, administration work, administration of means-tested subsidy schemes or customer service work, with experience in the Government/public sector organisation being an advantage; <br>
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3]; <br>
• (d)equipped with good computer knowledge; and <br>
• (e)good logical thinking, customer service and communication skills.