- (1)處理客戶的電話、電郵及書面查詢及投訴； <br>
- (2)跟進客戶需要，提供一站式的支援服務並協助處理與客戶關係有關事宜； <br>
- (3)主動與商業客戶聯繫，以建立及維繫香港郵政和商業客戶的關係； <br>
- (4)搜集客戶意見及市場資訊、輸入及整理所獲資料及數據； <br>
- (5)協助市場推廣活動以發掘潛在的商機及擴大客戶群； <br>
- (6)協助處理中小企業郵務協進會會務事宜，包括會員通訊及活動等； <br>
- (7)為個別產品提供行政及後勤支援；及 <br>
- (8)執行其他由上司委派之工作。 <br> <br>工作地點：上環（實際工作地點將由香港郵政按運作需要作出安排） <br> <br>工作時間：平均每週工作共48小時，包括星期六輪流當值工作（實際工作時段將由香港郵政按運作需要作出安排）
職責
- (1)To handle phone calls, email, written enquiries and complaints from customers; <br>
- (2)To follow-up with the customers’ needs, provide one-stop support services and assist to handle customer relationship related matters; <br>
- (3)To actively liaise with business customers, for building up and maintaining the relationship between Hongkong Post and business customers; <br>
- (4)To collect customers’ feedback and market information, as well as input and process information collected; <br>
- (5)To assist in marketing events so as to explore potential business opportunities and expand customer base; <br>
- (6)To assist in matters related to PostalPlus for SME, including member communications and activities; <br>
- (7)To provide administration and logistical support to individual products; and <br>
- (8)To undertake any other duties as assigned by supervisors. <br> <br>Location of Work：Sheung Wan (The actual location of work assigned is subject to the operational need of Hongkong Post) <br> <br>Hours of Work：48 hours per week gross on average, including work on alternate Saturday. (The actual hours of work assigned are subject to the operational need of Hongkong Post)
入職條件
- (1)(i) 在香港中學文憑考試五科考獲第2級或同等（註1）或以上成績（註2），或具同等學歷；或 <br>
- (ii)在香港中學會考五科考獲第2級（註3）／E級或以上成績（註2），或具同等學歷；及 <br>
- (2)在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第2級（註3）或以上成績，或具同等學歷。 <br>
- (3)熟悉電腦操作及應用軟件，包括MS Words、Excel、PowerPoint、中文輸入； <br>
- (4)參加面試的應徵者須接受英文寫作測試； <br>
- (5)能操流利廣東話、英語及普通話； <br>
- (6)在取得上述學歷後，宜具一年或以上全職工作經驗，具電話客戶服務/熱線中心/電話銷售的工作經驗者獲優先考慮；及 <br>
- (7)積極進取，具自發性及良好團隊精神。
- (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or <br>
- (ii)Level 2 (Note 3) / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and <br>
- (2)Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent. <br>
- (3)Be familiar with computer operations and common software, including but not limited to Microsoft Word, Excel and PowerPoint, and Chinese word processing; <br>
- (4)Applicants attending the selection interviews are required to take the English written test; <br>
- (5)Be fluent in English, Cantonese and Putonghua; <br>
- (6)Preferably have one year or above post-qualification full-time working experience. Working experience in customer service/hotline center/telesales is an advantage; and <br>
- (7)Be proactive, self-motivated and a good team player.
入職條件(註)
(註1) 香港中學文憑考試應用學習科目(最多計算兩科)「達標並表現優異」成績，以及其他語言科目C級成績，會被視為相等於新高中科目第3級成績；香港中學文憑考試應用學習科目(最多計算兩科)「達標」成績，以及其他語言科目E級成績，會被視為相等於新高中科目第2級成績。 <br>(註2) 有關科目可包括中國語文及英國語文科。 <br>(註3) 2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
一分鐘，足以摧毀你對英文的自信！
