(1) 處理客戶的電話、電郵及書面查詢及投訴；
(2) 跟進客戶需要，提供一站式的支援服務並協助處理與客戶關係有關事宜；
(3) 主動與商業客戶聯繫，以建立及維繫香港郵政和商業客戶的關係；
(4) 搜集客戶意見及市場資訊、輸入及整理所獲資料及數據；
(5) 協助市場推廣活動以發掘潛在的商機及擴大客戶群；
(6) 協助處理中小企業郵務協進會會務事宜，包括會員通訊及活動等；
(7) 為個別產品提供行政及後勤支援；及
(8) 執行其他由上司委派之工作。

工作地點：上環（實際工作地點將由香港郵政按運作需要作出安排）

工作時間：平均每週工作共48小時，包括星期六輪流當值工作（實際工作時段將由香港郵政按運作需要作出安排）

(1) To handle phone calls, email, written enquiries and complaints from customers;
(2) To follow-up with the customers’ needs, provide one-stop support services and assist to handle customer relationship related matters;
(3) To actively liaise with business customers, for building up and maintaining the relationship between Hongkong Post and business customers;
(4) To collect customers’ feedback and market information, as well as input and process information collected;
(5) To assist in marketing events so as to explore potential business opportunities and expand customer base;
(6) To assist in matters related to PostalPlus for SME, including member communications and activities;
(7) To provide administration and logistical support to individual products; and
(8) To undertake any other duties as assigned by supervisors.

Location of Work：Sheung Wan (The actual location of work assigned is subject to the operational need of Hongkong Post)

Hours of Work：48 hours per week gross on average, including work on alternate Saturday. (The actual hours of work assigned are subject to the operational need of Hongkong Post)