• (a)to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; and <br>
• (b)to assist Duty Manager to follow up requests from the public and Government departments; and <br>
• (c)to conduct briefings for Customer Service Officers (CSOs); and <br>
• (d)to mentor for CSOs. <br>The post-holder is required to work on shifts, including Saturdays, Sundays, public holidays and overnight shifts. He/She is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. <br>Successful candidates may be required to assume duty at short notice and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung.

Candidates should - <br>

• (a)have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and <br>
• (b)have 2 years of full-time working experience in call centre operation or customer service; and <br>
• (c)be fluent in English and Cantonese, fluency in Putonghua is an advantage; and <br>
• (d)be familiar with PC applications, including Chinese typing skills. <br>Preference will be given to candidates with working experience in call centre.