(a) 參與研發和訓練採用人工智能技術的聊天機械人；

(b) 提供技術支援，以提升和維修自願醫保計劃網站；以及

(c) 提供日常技術支援服務，包括辦公室自動化、解決問題和求助台服務等。

背景:
自願醫保計劃(自願醫保)是食物及衞生局就個人償款住院保險產品推行的一項政策措施，保險公司和消費者的參與均屬自願性質。在這計劃下，自願參與的保險公司須提供食物及衞生局認可為符合計劃要求的個人償款住院保險產品，供消費者選擇是否申請投保。

自願醫保計劃辦事處是食物及衞生局轄下的常規辦事處，職責包括為參與計劃的保險公司註冊，審核個人償款住院保險產品以確認產品的認可資格，執行計劃的規管，推行宣傳及消費者教育項目，監察計劃成效，訊息發放及統計數據整理，與處理查詢及投訴等。

(a) to participate in development and training of chatbot powered by AI;

(b) to provide technical support on enhancing and maintaining the website of the Voluntary Health Insurance Scheme; and

(c) to provide daily technical support services including office automation, troubleshooting, helpdesk, etc.

Background:
The Voluntary Health Insurance Scheme (VHIS) is a policy initiative implemented by the Food and Health Bureau (FHB) in respect of individual indemnity hospital insurance products. The scheme is based on voluntary participation by insurers and consumers. Under the scheme, the participating insurers will offer individual indemnity hospital insurance plans that are certified by FHB to be compliant with the scheme requirements. It is voluntary for consumers to purchase the plans.

The VHIS Office is a regular office set up under the FHB to implement the VHIS. Its duties include registration of the participating insurers, vetting of individual indemnity hospital insurance plans for certification of compliance status, enforcement of scheme regulations, undertaking of publicity and consumer education programs, monitoring of scheme performance, information dissemination and compilation of statistics, as well as handling of enquiries and complaints, etc.