(1) To assist in organizing training classes for staff of the department, preparing training materials and carrying out research on departmental training needs;
(2) To assist in implementation of innovative solutions through adoption of technology and revamping web sites of the department;
(3) To assist in processing applications and disbursement of payment to eligible applicants of financial assistance schemes and handling related scheme administration and publicity work;
(4) To assist in compiling statistical reports and updating scheme-related documents;
(5) To conduct inspections, perform authentication and related work and prepare reports;
(6) To provide executive support in office administration and supervise the work of clerical staff;
(7) To handle public enquiries and complaints, conduct user acceptance tests, arranging publicity events and perform scheme administration activities, etc.; and
(8) To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to work irregular hours and overtime (including on Saturdays, Sundays and public holidays) or perform outdoor duties. He/She will be deployed to work in offices within the same department including the Working Family Allowance Office or Student Finance Office.

(1) a bachelor’s degree from a university in Hong Kong, or equivalent;
(2) a minimum of 1 year’s post-qualification full-time working experience, with experience in the Government/public sector organisation (particularly in coordinating and organising staff training) being an advantage;
(3) good command of both Chinese and English and have met the language proficiency requirements of “Level 2” results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE) or equivalent (please refer to the Notes below);
(4) equipped with good computer knowledge; and
(5) good communication skills and be able to work and solve problems independently.

Notes:
(a) Grade C or above in Use of English of the Hong Kong Advanced Level Examination (HKALE) or in English Language of the General Certificate of Education (Advanced Level) is accepted as equivalent to Level 2 in the Use of English paper of the CRE. Grade C or above in Chinese Language and Culture or Chinese Language and Literature of the HKALE is accepted as equivalent to Level 2 in the Use of Chinese paper of the CRE.
(b) Level 5 or above in English Language of the Hong Kong Diploma of Secondary Education Examination (HKDSEE) is accepted as equivalent to Level 2 in the Use of English paper of the CRE. Level 5 or above in Chinese Language of the HKDSEE is accepted as equivalent to Level 2 in the Use of Chinese paper of the CRE.