- (1)協助制定客戶關係管理策略和開拓商機，以帶來額外業務增長；
- (2)管理及督導熱線中心顧客開立帳戶服務的日常運作及會員登記，以提供最佳服務及實現香港郵政服務承諾；
- (3)帶領客戶關係專隊，提供銷售及支援服務，執行目標市場推廣計劃和宣傳計劃，以提升業績和業務表現；
- (4)對中小企業郵務協進會提供全面支援及服務，並透過郵政服務商業用戶諮詢聯席會議向業界推廣郵政產品及服務；以及
- (5)協助進行客戶分析、客戶劃分和表現監察。
職責
- (1)To assist in developing the Customer Relationship Management (CRM) strategy and business opportunities for exceptional business growth;
- (2)To manage and supervise the day-to-day operations of account opening at hotline centre and membership registration to deliver the best in class service and fulfill the performance pledge of Hongkong Post;
- (3)To lead the CRM team in providing sales and support services, execute target marketing programs and promotional programs for driving sales and leading to higher business performance;
- (4)To provide all-round support and services for PostalPlus for SMEs and promote postal products and services to business sector via Business Customer Liaison Group; and
- (5)To assist in conducting customer analysis, customer segmentation and performance tracking.
入職條件
- (1)持有本港任何一所大學頒授的工商管理、市場學或相關學科的學士學位，或具備同等學歷；
- (2)取得上述學歷資格後，累積不少於5年客戶關係管理工作經驗，包括管理客戶服務熱線／電話查詢中心，其中最少3年擔任經理級職位；
- (3)在香港中學文憑考試或香港中學會考中國語文科和英國語文科（2007年以前為「課程乙」）取得第3等級（2007年以前為「C級」）或以上成績，或同等成績；
- (4)在客戶關係管理系統及相關應用程式方面具有豐富經驗；
- (5)具備極佳的口頭和書面溝通能力，並熟悉電腦操作；
- (6)具備商業頭腦，高瞻遠矚，力求創新；
- (7)具備卓越的組織能力、策劃和人際溝通技巧；
- (8)積極主動，原動力強，能獨立工作；以及
- (9)在產品管理方面具備良好業績，並在客戶關係方面取得卓越成績。
- (1)A recognized Bachelor’s degree in business administration, marketing or related disciplines from a Hong Kong university or equivalent;
- (2)A minimum of 5 years’ post-qualification working experience in CRM, including managing customer service hotline / call centre with at least 3 years at managerial level;
- (3)Level 3 (Grade C before 2007) or above in both Chinese Language and English Language (Syllabus B before 2007) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;
- (4)Profound experience with CRM system and applications;
- (5)Excellent verbal and written communication skills, proficient in computer skills;
- (6)Strong business acumen, great foresight and strive for innovation;
- (7)Strong leadership ability and interpersonal skills;
- (8)Proactiveness, self-motivated and able to work independently and
- (9)Proven product management track record and record of achievement in CRM.
入職條件(註)
2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
一分鐘，足以摧毀你對英文的自信！
