• (a)To supervise a team of staff in processing applications for student financial assistance schemes or in authenticating successful applications and take necessary follow up actions;
• (b)To assist in processing repayment of loans and in recovering defaulted loans from students and/or indemnifiers;
• (c)To assist in monitoring the operation and supervising the provision of user training and support services of computer systems, to review and enhance the design and workflow of computer systems and conduct user acceptance tests;
• (d)To perform scheme support duties, such as handling appeal cases, preparing replies to enquiries and complaints, etc.;
• (e)To supervise the work of support staff; and
• (f)To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices of the Working Family and Student Financial Assistance Agency.

Candidates should have –

• (a)a bachelor’s degree from a university in Hong Kong, or equivalent;
• (b)a minimum of three years’ post-qualification full-time working experience with good job records, including one year at managerial level;
• (c)good command of both Chinese and English and met the language proficiency requirements of "Level 2" in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE) or equivalent (please refer to the Notes
• (1)and
• (2)below);
• (d)good communication skills and be able to work and solve problems independently; and
• (e)good computer knowledge.

Supporting Document: Applicants must provide supporting documents proving that they have obtained the above-mentioned academic qualifications and working experience. Applications will not be considered if applicants fail to provide such documents.