(a) 為中小學輔導人員／學校社工在處理中小學缺課個案時提供支援及意見；
(b) 協助定期檢視中小學輔導人員／學校社工提交的缺課個案報告及為缺課個案制定介入策略及方案；
(c) 管理或協助督學監察缺課個案的進展及在需要時直接介入處理缺課個案；
(d) 轉介缺課個案予其他政府部門或非政府社會福利服務機構，並協助統籌這些服務；
(e) 協助督學處理在執行《教育條例》(第279章)的相關事項；
(f) 協助計劃、執行及管理為中小學輔導人員／學校社工提供的培訓課程；
(g) 在有需要時以個案工作員的角色處理缺課個案，為缺課個案提供輔導服務，協助這些缺課學生重返校園；
(h) 執行其他與缺課個案相關的職務，及由上級指派的工作；以及
(i) 在有需要時於非辦公時間為缺課學生及其家庭提供支援服務。

(a) To provide necessary support and advice to guidance personnel/School Social Worker (SSW) in primary schools and secondary schools in handling non-attendance cases;
(b) To assist in reviewing the reports of the non-attendance cases submitted by guidance personnel/SSW of primary and secondary schools periodically and formulating intervention strategies/plans for handling the non-attendance cases;
(c) To administer or assist the Inspectors to monitor the case progress of the non-attendance cases and provide direct intervention in the non-attendance cases whenever necessary;
(d) To assist in coordinating the services rendered by various government departments and non-governmental organizations of social welfare services through making referrals;
(e) To assist the Inspectors in handling matters related to enforcement of relevant Education Ordinance (Cap. 279);
(f) To assist in planning, implementing and administration of training programmes for guidance personnel/SSW in primary and secondary schools;
(g) To handle non-attendance cases as a caseworker on a need basis by providing guidance or counselling services to facilitate their school resumption;
(h) To perform any other duties relating to non-attendance cases and as assigned by senior officers; and
(i) Need to work after normal office hours in order to provide necessary support to the clients and their families.