To handle all public site visits, to keep track of the condition of the material and to manage the material to a decent condition to uplift DSD’s positive image, to promptly report to divisions for proper maintenance, and to support the Public Relations Managers, including -

• 1.To ensure good, courteous and effective communication in handling enquiries and complaints. This would include personal following up with subject officers on checking progress and effectiveness of enquiries/complaints handling;
• 2.To manage the material to a decent condition to uplift DSD’s positive image;
• 3.To assist in coordinating, compiling and publishing reports as per prevailing international standards;
• 4.To monitor relevant news reports daily and arrange for circulation to senior management and subject officers;
• 5.To guide tours to DSD facilities for local schools/organisations, mainland and foreign delegations, etc.;
• 6.To implement public education and publicity activities in enhancing DSD’s image, and public’s understanding of DSD’s work and services. Responsibilities include preparing departmental publicity materials such as publicity leaflets, videos, animation etc., to assist in Open Days, and to organise other promotional activities;
• 7.To provide support to DSD’s outreach education programme for secondary schools so as to enhance the students’ understanding of DSD’s work and services;
• 8.To oversee customer feedback survey on the clearance of blocked drains and sewers to improve services in departments;
• 9.To collate departmental statistics for compiling different reports;
• 10.To assist in organising media activities including feature interviews, press briefings, annual meet-the-media site visit and media lunch;
• 11.To participate in PR promotional work of key projects;
• 12.To monitor DSD website to ensure quality services for the public;
• 13.To assist in handling media enquiry by keeping track of public opinions and views expressed through mass media and social media closely; and
• 14.To assist in managing the DSD social media accounts, including the daily operation and content updates of the social media platforms.

Candidates should -

• 1.have a degree from a Hong Kong university, or equivalent; preferably in Communications, Public Relations and Journalism;
• 2.meet the language proficiency requirements of ‘Level 2’ results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE), or equivalent

• 3.have at least two years’ post-qualification experience, preferably in the fields of journalism, publicity and public relations, or relevant fields; relevant work experience in the use of websites, digital and social media, and formulation of Public Relations (PR) strategies, is an advantage;
• 4.have good writing skills in Chinese and English and be fluent in spoken Cantonese and English, proficiency in Putonghua is an advantage;
• 5.have good interpersonal, communication and negotiation skills; and
• 6.have good knowledge in PC operation such as MS office and Chinese Word Processing.