• (1)To handle phone calls, and reply emails or written enquiries/complaints from customers;
• (2)To collect, input as well as analyze data;
• (3)To liaise with overseas postal administrations and answer enquiries;
• (4)To transfer enquiries/complaints to the relevant sections;
• (5)To provide general office support;
• (6)To perform general counter duties;
• (7)To actively liaise with customers for collecting customers’ feedback, building up and maintaining customer relationship;
• (8)To assist in marketing/members’ events; and
• (9)To undertake any other duties as assigned by supervisors.

Notes: Location and Hours of Work: Customer Service Officer may be arranged to work in the following units, and the working hours are as follows:

• (1)General Office The basic working hours are 48 hours gross per week, with an average of 8 to 9.6 hours (including 1-hour meal break) per day for 5 to 6 days a week (The actual hours of work assigned and location of work are subject to operational need of Hongkong Post.)
• (2)Mail Tracing Office 5-day week with the basic working time of 48 hours gross per week, selected candidates are required to work in shifts from Monday to Saturday during the following period of time (including 1-hour meal break): - Monday to Friday: from 8:30 am to 7:00 pm - Saturday: from 8:30 am to 6:06 pm May be required to work on Sunday and public holidays. (The actual hours of work assigned and location of work are subject to the operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3)/Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and common software, including but not limited to Microsoft Word, Excel, PowerPoint, Access, and Chinese word processing, etc.;
• (4)Applicants attending the selection interviews are required to take typing test of English and Chinese;
• (5)Be fluent in Cantonese and English. Proficiency in Putonghua will be an advantage;
• (6)Preferably have one year or above post-qualification working experience in customer service/hotline center or with relevant experience in handling and following up the enquiries from customers;
• (7)Be proactive, self-motivated, patient and a good team player; and
• (8)Good interpersonal and problem solving skills and could perform well under highly-stressed environment.