(a)協助篩選並評估學校的要求及提出建議； (b)為全港學校及資訊科技教育組提供技術支援及建議； (c)提供各種強化技術支援服務； (d)協助提供技術支援及建議予資訊科技教育計劃及相關的宣傳活動； (e)協助發展及維護教學資源庫的內容管理系統； (f)協助監察提供外判服務的供應商的服務表現； (g)更新資訊科技教育組的網頁及相關的內部報告； (h)協助舉辨為教師及學校工作人員而設的研討會/ 工作坊；以及 (i)協助維護及更新為學校的技術支援員工而設的網上論壇。

(a) to assist in screening and assessing schools' requests and recommending solutions; (b) to provide technical support and advice to schools in Hong Kong and office of the ITE Section; (c) to conduct various enhanced technical support services; (d) to assist in providing technical support and advice for IT in education projects and related promotion activities; (e) to assist in developing and maintaining the content management system for the Depository; (f) to assist in monitoring the performance of the contractors providing outsourcing services; (g) to update ITE Section's webpage and related internal reports; (h) to assist in organizing seminars / workshops for teachers and school personnel and; (i) to assist in maintaining and updating the web-based forum for school technical support staff.