(1) 協助管理及開發各項產品及服務；
(2) 協助制訂各項產品及服務的發展策略，並策劃多元化的市場營銷方案，以推動業績增長並達至業務指標；
(3) 協助擬訂郵件量、收入及盈利的預算，按月監察市場績效，以及在未達業務指標時提出相應的補救措施；
(4) 協助上級人員了解客戶的需要及期望，並透過銷售渠道進行市場研究及搜集市場情報，以緊貼瞬息萬變的市場脈搏，洞悉先機，掌握市場動向；
(5) 協助監察服務表現標準，並建立提升質量指標以獲取最大利潤及把成本降至最低；
(6) 參照競爭對手和其他郵政機關在市場上同類產品的基準，協助評估及測量品牌知名度、定位及形象；以及
(7) 定期檢視和匯報最新的市場發展和其他郵政機關的工作，以洞悉新營商趨勢和開拓商機。

(1) To assist in the management and development of various products and services;
(2) To assist in the development of strategies for various products and services, and devise marketing programmes to achieve the targeted business result and market growth;
(3) To assist in preparing the volume, revenue and profitability forecasts, monitoring performance measures on a monthly basis and initiating remedial action if targets are not being achieved;
(4) To assist the senior officers in identifying the customer needs and expectation, and keeping up with the pulse of the changing market requirements, perceptions and expectations through conducting customer research and collecting market intelligence through the sales channels;
(5) To assist in monitoring service performance standards and establishing quality improvement indicators to maximize profitability and minimize costs;
(6) To assist to gauge and measure brand awareness, positioning and image of the product in the market and benchmark against competitors and/or other postal administrations; and
(7) To research and report regularly on market needs and other postal administrations’ activities for inspiring new business insight and leveraging opportunities.