• (1)To handle phone calls, emails or written enquiries/complaints from customers;
• (2)To liaise with overseas postal administrations and answer enquiries;
• (3)To transfer enquiries/complaints to the relevant sections;
• (4)To process and analyze data; and
• (5)To undertake any other duties as assigned by supervisors.

Location of Work: Kennedy Town (The actual location of work assigned is subject to the operational need of Hongkong Post.)

Hours of Work: Five days (Monday to Saturday) 48 hours gross per week, selected candidates are required to work in shifts during the following period of time (including 1-hour meal break): - Monday to Friday: from 8:30 am to 7:00 pm - Saturday: from 8:30 am to 6:06 pm May be required to work on Sunday and public holidays. (The actual hours of work assigned are subject to the operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3) / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and software like Word, Excel and PowerPoint, etc.;
• (4)Applicants attending the selection interviews are required to take typing test of English and Chinese using Cangjie (倉頡) / Simplified Cangjie (速成) Chinese input method;
• (5)Be fluent in English and Cantonese. Proficiency in Putonghua will be an advantage;
• (6)One year’s (or above) post-qualification working experience in customer service field an advantage;
• (7)Be proactive, self-motivated, patient and a good team player; and
• (8)Good interpersonal and problem solving skills and could perform well under highly-stressed environment.