A Service Administrator mainly assists in -

• (a)overseeing the processing of complaint cases against registered medical practitioners in accordance with the procedures stipulated in the Ordinance and monitor the progress of complaints at the preliminary investigation stage, inquiry stage and appeal / judicial review stages;
• (b)serving as the Secretary of the Preliminary Investigation Committee
• (s)and assuming a prosecutorial role at the inquiry hearings;
• (c)review, planning, development and implementation of on-going and new initiatives, measures, events and projects;
• (d)optimum management of financial, human and administrative resources;
• (e)liaison with the executive and legislative branches of the Government on resources and funding issues, and with public bodies and individuals on planning and implementation issues;
• (f)formulation and implementation of strategy for organizational goals and operation of the Complaint and Discipline Team of the Secretariat of the Boards and Councils;
• (g)building and leading a multi-disciplinary team in event and project management;
• (h)providing strategic input and advice to senior directorate on administrative and policy issues; and
  • (i)supervising the staff of the Complaint and Discipline Team of the Secretariat of Boards and Councils.

(Remarks: May be required to work on Saturdays, Sundays and public holidays.)

Candidates should have -

• (a)
  • (i)a bachelor degree from a Hong Kong university, or equivalent (See General Note (g));

OR

• (ii)passes in at least 2 subjects at A-level in the Hong Kong Advanced Level Examination and Grade C or above in 3 other subjects in the Hong Kong Certificate of Education Examination PLUS a post-graduate diploma in management related discipline;

• (b)at least 15 years extensive experience in management and planning, of which at least five years in a senior management position;
• (c)solid, innovative and strategic experience in resources management, event management, project planning with proven track record in sizable operations in the public sector; experience in public health care setting and in overseeing and coordinating major IT projects is an advantage; and
• (d)a strong command of written and spoken Chinese and English; excellent communication and interpersonal skills, and ability to deal effectively with a wide spectrum of people.