高級行政助理主要被調派(a)處理對註冊獸醫的投訴：(i)調查投訴個案；(ii)要求相關人士提供資料，例如寵物的醫療記錄、投訴人的法定聲明、有關獸醫的初步回應等；(iii)邀請海外專家就投訴個案提供意見；(iv)跟進初步調查委員會的決定，包括要求有關方面作出澄清，及把個案轉交其他機構作進一步處理等；(v)安排紀律研訊；(b)爲初步調查委員會、研訊委員會和獸醫服務公眾教育活動委員會提供行政和秘書處支援，包括起草討論文件、會議記錄和採取所需跟進行動；(c)協助處理有關註冊獸醫投訴的查詢；(d)監督秘書處支援人員，並提供意見、輔導和指導；及(e)執行上級派遣的任何其他職務。

A Senior Executive Assistant is mainly deployed on (a) processing complaints against registered veterinary surgeons: (i) investigation of complaint cases, (ii) request for relevant information, e.g. medical records of the pets concerned, statutory declarations from the complainants, initial responses from veterinary surgeons concerned, etc, (iii) invitation of overseas experts to give opinions on complaint cases, (iv) follow-up on Preliminary Investigation Committees’ decisions including seeking clarifications from parties involved and referring the cases to other authorities for further actions, etc; and (v) arrangements for disciplinary inquiries; (b) providing administrative and secretarial support to the Preliminary Investigation Committee, Inquiry Committee and Committee on Public Education Campaign for Veterinary Services, including drafting of discussion papers, meeting notes and taking necessary follow-up actions; (c) assisting in handling enquiries in relation to complaints against registered veterinary surgeons; (d) supervising supporting staff of the Secretariat, with advice, coaching and guidance given; and (e) performing any other duties as assigned by supervisors.