(a) 透過電話及其他電子途徑，例如電郵、傳真及手機程式等，處理公眾的查詢或投訴；及
(b) 協助中心當值經理跟進公衆或政府部門的查詢；及
(c) 向客戶服務主任簡介日常工作注意事項；及
(d) 指導客戶服務主任工作。
此職位須輪班工作，包括星期六、星期日、公衆假期、通宵班及不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。
獲聘用者須於短時間內上任及被調派至本港任何一個地區的1823辦公室工作。

(a) to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; and
(b) to assist Duty Manager to follow up requests from the public and Government departments; and
(c) to conduct briefings for Customer Service Officers (CSOs); and
(d) to mentor for CSOs.
The job holder is required to work on shifts, including Saturdays, Sundays, public holidays, overnight shifts and irregular hours. He/She is also required to work in inclement weather such as during typhoons and black rainstorms. Successful candidate is required to assume duty at short notice and is subject to deployment to any offices of 1823 in any district of Hong Kong.