An Assistant System Support Manager is responsible for managing and maintaining computer systems of the department and assisting System Managers in the following aspects:

• (a)to assist in supervising the in-house IT support team and contractors in maintaining and enhancing the IT solutions, and integrating them with other information systems within the department;
• (b)to provide technical support and guidance to management and users, identify and resolve issues in a timely manner;
• (c)to assist in the development and implementation of IT policies, procedures, and best practices to enhance system performance, security, and reliability;
• (d)to assist in the implementation, configuration, and maintenance of IT systems, including servers, networks, and software applications;
• (e)to participate in the planning and execution of IT projects, including system upgrades, migration, and deployment;
• (f)to collaborate with other IT teams to ensure technology solutions align with business needs;
• (g)to assist supervisors in managing IT budgets, cashflow, funding, expenses tracking, and optimize IT costs;
• (h)to help manage IT assets, including hardware and software inventory, licenses, and maintenance contracts;
  • (i)to maintain documentation of IT systems, procedures, and troubleshooting guides;
• (j)to maintain accurate records of system incidents, problems, and resolutions;
• (k)to perform vendor management, including procurement of IT systems, products and services, contract negotiation, and quality assurance of contractor’s deliverables and services; and
• (l)to stay updated with the latest trends and technologies in IT support and implementation services such as GIS components, GCIS, web content management system, document management system, video conferencing system/service, speech-to-text, webcasting and analytical support, and make recommendations for continuous improvement.

(May be required to work in remote areas and work outside normal working hours and/or in irregular hours.)

• (a)Candidates should have –
  • (i)a bachelor’s degree in Information Technology (IT) or Computer Science from a Hong Kong university, or equivalent;
  • (ii)met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent [See Note
• (1)below];
  • (iii)at least 8 years’ relevant post-qualification full-time IT working experience, including at least 6 years’ hands-on experience in the areas of technical support and system implementation, application development, database administration using Microsoft SQL Server, and a supervisory/managerial role for monitoring contractors to deliver IT solutions;
  • (iv)experience in application design, development, implementation and maintenance using programming languages and development tools including Visual Basic.NET, ASP.NET, C#, JAVA, JavaScript Framework, Hypertext Preprocessor (PHP), Python, SQL, ArcGIS, and ArcSDE in MS Windows platform;
  • (v)experience in implementation of website with responsive design and Web Content Accessibility Guidelines (WCAG) 2.1/2.0 standard compliance;
  • (vi)experience in application of technology of video conference and streaming; and
  • (vii)experience in system implementation and integration of Geographic Information Systems (GIS).
• (b)Preference may be given to candidates who have –
  • (i)obtained a Higher Diploma in Geomatics or a Diploma/Higher Certificate in Land Surveying from a Hong Kong polytechnic university/polytechnic, the Hong Kong Institute of Vocational Education or a technical institute/technical college, or equivalent;
  • (ii)qualification in Microsoft Certified Azure Database Administrator Associate / Microsoft Certified Solutions Associate (MCSA) of SQL Server / Microsoft Certified Database Administrator (MCDBA);
  • (iii)qualification in Microsoft Certified Azure Developer Associate / Microsoft Certified Solutions Associate (MCSA) of Web Applications / Microsoft Certified Application Developer (MCAD);
  • (iv)experience in implementation of documentation management system / decision support systems, workflow and analytical systems using web technologies;
  • (v)experience in implementation of system with the adoption of Government Cloud Infrastructure (GCIS);
  • (vi)experience in project management including funding control and contractors operation;
  • (vii)experience in procurement of products and services, and project implementation using Project Management and System Development methodologies including PRINCE2, Project Management Professional (PMP), and Agile; or
  • (viii)experience in IT security in web application development.