To assist in monitoring the complaint handling performance of the centre, including conducting complaint analyses and reviewing complaint handling procedures, etc. To assist in managing the centre’s daily operation and staff management to ensure provision of quality service. To serve as the liaison officer of the participating department. Required to work on irregular shifts, including overnight shifts, on Saturday, Sunday and public holidays as well as in inclement weather such as during typhoon and black rainstorm.

The post is open to both male and female applicants. Candidates should have

• (a)
  • (i)A Hong Kong degree, or equivalent and at least 2 years of supervisory working experience in call centre; or
  • (ii)Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent, at least 4 years of working experience in call centre, of which at least 3 years should be at supervisory level;
• (b)Good command of spoken Chinese and English; and
• (c)familiar with PC applications.