申請人或需執行與下列多項職能範圍有關的職責，其中可能涉及多類範疇的職務：
- (a)督導客戶服務主任；
- (b)透過電話及其他電子途徑，例如電郵、傳真及手機程式等，處理公眾的查詢或投訴；及
- (c)協助培訓中心員工，包括資料庫的使用、客戶服務技巧及電腦系統操作。 申請人須輪班工作，包括通宵班及在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。 主要工作地點：油麻地及葵涌。
職責
Candidate may be deployed for multi-tasks relating to a combination of the following functions:
- (a)to supervise a team of customer service officers;
- (b)to handle public enquiries or complaints through telephone and other electronic means, such as email, fax, mobile apps, etc; and
- (c)to assist in conducting training for centre staff, including use of knowledge base, customer service skill and computer system operation. Candidate is required to work on shifts, including overnight shifts, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm. Main Working Location: Yaumatei and Kwai Chung
入職條件
- (a)
- (i)在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績
註1] ；或
- (ii)在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績
[註2] ，或同等學歷；
(b)具備兩年電話中心或客戶服務的工作經驗，其中最少一年任督導職位；
(c)操流利英語和粵語，能操流利普通話更佳；及
(d)熟悉電腦操作，包括懂中文打字。
- (a)
- (i)Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1); or
- (ii)Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent;
- (b)2 years of full-time working experience in call centre operation or customer service, of which at least 1 year should be at supervisory level;
- (c)fluency in English and Cantonese; fluency in Putonghua is an advantage; and
- (d)familiarity with PC applications, including Chinese typing skills.
入職條件(註)
- 1.香港中學文憑考試應用學習科目(最多計算兩科)「達標並表現優異」成績，以及其他語言科目C級成績，會被視為相等於新高中科目第3級成績；香港中學文憑考試應用學習科目(最多計算兩科)「達標」成績，以及其他語言科目E級成績，會被視為相等於新高中科目第2級成績。
- 2.2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
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