The Assistant Information Technology Officer (Infrastructure) will be responsible for: (1) providing helpdesk support to local and remote users; (2) developing, documenting, administering and maintaining office automation systems, IT inventory systems and Lotus Notes applications; (3) providing IT support and training to users; and (4) assisting in other system development and IT related duties as required.

(1) (a) A Higher Diploma from a Hong Kong polytechnic university/polytechnic/Hong Kong Institute of Vocational Education/technical college in Computer Science, Information Technology or related discipline, or an accredited Associate Degree from a Hong Kong tertiary institution in Computer Science, Information Technology or related discipline, or equivalent; (b) met the language proficiency requirements of Level 2 [Note (1)] or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent; and (c) at least 2 year’s post-qualification full time relevant IT working experience, preferably with at least 1 year in a similar post or in a comparable capacity; AND (2) (a) candidates who have hands-on experience or good knowledge of the following will possess an advantage – (i) Helpdesk support (e.g. desktop PC, laptop, printer, IP network, file server, email system) in busy and large organisations (e.g with more than 200 staff members), service level agreement and call management (ii) PC hardware (desktop and laptop), Windows XP, 7 and 8, Office 2007 and 2010, Windows Server 2003, 2008 and 2012, LAN/WAN technologies, Wireless LAN, IBM Louts Notes, Mobile devices (e.g. Blackberry, iPhone and iPad), Avaya IP Phone, Norton Ghost, Sophos SafeGuard LANCrypt, Checkpoint Endpoint Media Encryption, Security patches management and hardware/software asset management (iii) Conference room audio-visual system, including video-conference system; and (b) candidates should be customer oriented and able to perform under pressure, as well as willing to work after normal office hours and occasionally on an on-call basis as required.