(1) To assess the eligibility of applicants for student finance office under the financial assistance schemes administered by the Agency; (2) To perform outdoor investigation/authentication work (including paying home visits to successful applicants); (3) To train and supervise a team of clerical staff in processing applications including checking the application data, data input, issuing/filing of notifications etc.; (4) To investigate complaints; (5) To liaise with schools and other government departments for processing the applications for student financial assistance; and (6) To answer enquiries from public and schools.

(1) Completed Form 5 with 5 subjects at Grade “E” or above in the Hong Kong Certificate of Education Examination (HKCEE) (including Chinese Language, English Language (Syllabus B) and Mathematics) or equivalent. For those sitting for HKCEE in 2007 or after, at level 2 or above for Chinese Language and English Language; (2) A minimum of 8 year’s full-time working experience with good job records, including 2 years at supervisory level. Experience in handling assessment and/or customer services would be an advantage; (3) Independent, self-motivated, able to work under pressure, strong analytical mind and good leadership and inter-personal skills; (4) Good command of both oral and written English and Chinese with effective communication skills; and (5) Skilful in the operation of computer softwares (e.g. MS Word, Excel, etc).