(a) 一天24小時，一星期七天輪班當值；

(b) 在數據中心操作數據中心設施；監察其運作；疑難排解及採取糾正／復原行動；

(c) 擬備維護時間表；監察進度；在特殊情況下採取補救／復原行動；

(d) 在需要時使用軟件工具監察數據中心的基礎設施；疑難排解及採取遙距／現場糾正／復原行動；提供數據中心支援服務；

(e) 協助執行實體和系統保安；

(f) 協助為使用設施提供現場支援；

(g) 提供求助台服務；

(h) 協助採購資訊科技設備和服務，並協助處理合約管理和電腦場地準備工程，以及協助管理資訊科技資產和外間供應商；

(i) 協助整理記錄和文件，並協助編製統計資料和報告，以作管理用途；

(j) 在佈線承辦商於數據中心設施進行佈線工作時，引領並監察其工作；

(k) 為數據中心設施進行接線測試，並整理測試結果紀錄；

(l) 就維謢時間表與佈線承辦商聯絡；監察進度；在特殊情況下採取補救／復原行動；以及

(m) 記錄及處理用戶就導線接駁的查詢。

(a) To perform 24 x 7 shift duties;

(b) To operate data centre facilities in data centres; monitor their performance; trouble-shoot and take corrective/recovery actions;

(c) To prepare maintenance schedule; monitor progress; take rectifying/recovery action in case of exception;

(d) To monitor data centre facilities infrastructure using software tools if required; troubleshoot and take remote/on-site corrective/recovery action; provide data centre
support services;

(e) To assist in enforcing physical and system security;

(f) To assist in providing on-site support in the use of facilities;

(g) To provide helpdesk services;

(h) To assist in procurement of IT equipment and services, contract administration, site preparation work, and management of IT asset and external suppliers;

(i) To assist in maintenance of records and documentation, compilation of management statistics and reports;

(j) To escort and monitor the cabling Contractor for the cabling works in the data centre facilities;

(k) To perform testing on the cabling connections in the data centre facilities and maintain the testing result records;

(l) To liaise with the cabling Contractor for maintenance schedule; monitor progress; take rectifying/recovery action in case of exception; and

(m) To record and handle the queries from users on cabling connection.