1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. A Customer Service Officer (Overnight Shift) is required to handle enquiries and complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work on overnight shifts for any 9.6 consecutive hours between 10 p.m. and 10 a.m. of the following day (including meal and recess breaks) five days a week (including on Saturdays, Sundays and public holidays). In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoons and black rainstorms. Interviews will be arranged in mid-May 2023. Successful candidates are required to assume duty in late May 2023 for training in daytime at the earliest and will be deployed to the 1823 offices in Yau Ma Tei or Cheung Sha Wan. For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4

Candidates should -

• (a)have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (b)be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
• (c)be familiar with PC applications and have Chinese word processing speed of 10 words per minute is preferred. Preference will be given to candidates with working experience in customer service. Continuous employment will be given to those who pass the post-training assessments.