• (a)To vet and process applications for financial assistance schemes;
• (b)To handle public enquiries and complaints in relation to the financial assistance schemes;
• (c)To provide counter service;
• (d)To assist in promoting the financial assistance schemes (including outdoor promotional activities);
• (e)To handle general clerical duties; and
• (f)To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should have –

• (a)attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
• (b)a minimum of two years’ full-time working experience in administration work, administration of financial assistance schemes or customer service work, with experience in the Government/public sector organisation being an advantage;
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3];
• (d)equipped with good computer knowledge; and
• (e)good logical thinking, customer service and communication skills.

Supporting Document: Applicants must provide supporting documents (including current job) proving that they have obtained the above-mentioned academic qualifications and working experience when submitting application forms. Applications will not be considered if applicants fail to provide such documents.