- (a)通過電話和其他電子方式（例如電郵、網上平台和傳真）處理公眾的查詢及投訴；
- (b)管理客戶服務熱線並登記個案；
- (c)妥善保存個案紀錄及編製統計報告；
- (d)進行與查詢及投訴相關的統計調查；以及
- (e)執行上級指派的其他職務。
獲取錄者可能被調派至沙田、荃灣或其他地點工作。
其他相關的工作要求：工作時間及地點或會按部門的運作需要而變更。獲取錄者可能需要輪班及超時工作，包括在晚上、周末、周日和公眾假期工作。
職責
- (a)To handle enquiries and complaints from the public through telephone and other electronic means, e.g. emails, online platform and fax;
- (b)To manage customer service hotline and register cases;
- (c)To maintain proper records and prepare statistical reports;
- (d)To conduct survey related to enquiries and complaints, and;
- (e)To perform any other duties as assigned by the senior officers.
Successful candidates may work at offices in Shatin, Tsuen Wan or other locations as assigned.
Other Job-related Requirements: The hours and venues of work may be varied having regard to the operational needs of the department. Successful candidates may be required to work on shifts and overtime, including evenings, weekends, Sundays and public holidays.
入職條件
申請人須－
- (a)
- (i)在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績
註(1)] ，或具同等學歷；或
- (ii)在香港中學會考五科包括中國語文科和英國語文科考獲第2級／E級或以上成績
[註(2)] ，或具同等學歷；
(b)具備最少四年於電話中心或客戶服務中心的全職工作經驗
[註(3)] ，曾於政府或公共機構工作者佔優；
(c)操流利英語、粵語和普通話；
(d)熟悉一般電腦應用程式（例如MS Word 和 Excel）和中、英文文書處理；以及
(e)具備良好的溝通技巧，能獨立工作。
Applicants should –
- (a)
- (i)have attained “Level 2” or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE)
Note (1)] , or equivalent; or
- (ii)have attained “Level 2”/ “Grade E” or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE)
Note (2)] , or equivalent;
- (b)have at least four years of full-time working experience
Note (3)] in call centre or customer service centre, preferably in the Government or public organisations;
- (c)be fluent in English, Cantonese and Putonghua;
- (d)have proficiency in common computer applications (e.g. Microsoft Word and Excel) as well as Chinese and English word processing; and
- (e)have good communication skills and ability to work independently.
入職條件(註)
- (1)在聘任時，香港中學文憑考試應用學習科目（最多計算兩科）「達標」成績，以及其他語言科目E級成績，會被視為相等於新高中科目第2級成績。
- (2)在聘任時，2007年前香港中學會考中國語文科和英國語文科（課程乙）E級成績，在行政上會被視為等同2007年或之後香港中學會考中國語文科和英國語文科第2級成績。
- (3)實習、自由職業或義工服務的經驗，均不會被視為全職工作經驗。
一分鐘，足以摧毀你對英文的自信！
