(a)在香港中學會考考獲五科及格，包括中國語文科及英國語文科成績達到第二等級，或同等學歷(註)；(b)具備至少一年或以上的全職工作經驗，曾任職於客戶服務或電話查詢中心為佳；(c)操流利英語和粵語，能操流利普通話更佳；(d)熟悉電腦操作；(e)懂中文打字為佳；以及(f)通過培訓後的測試才會被繼續聘任。

(a) 5 passes, including Chinese Language and English Language at Level 2, in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note); (b) at least one year full-time working experience, preferably in call centre / in the field of customer service; (c) fluent English and Cantonese, fluent Putonghua is an advantage; (d) familiar with PC applications; (e) good Chinese typing skill is an advantage; and (f) continuous employment will be given to those who pass the post-training assessments.