通過電話和電郵處理公眾的查詢及投訴。
職責
To handle enquiries and complaints from the public through phone, email, etc.
入職條件
- (a)在香港中學會考考獲五科及格,包括中國語文科及英國語文科成績達到第二等級,或同等學歷(註);(b)具備至少一年或以上的全職工作經驗,曾任職於客戶服務或電話查詢中心為佳;(c)操流利英語和粵語,能操流利普通話更佳;(d)熟悉電腦操作;(e)懂中文打字為佳;以及(f)通過培訓後的測試才會被繼續聘任。
- (a)5 passes, including Chinese Language and English Language at Level 2, in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note);
- (b)at least one year full-time working experience, preferably in call centre / in the field of customer service;
- (c)fluent English and Cantonese, fluent Putonghua is an advantage;
- (d)familiar with PC applications;
- (e)good Chinese typing skill is an advantage; and
- (f)continuous employment will be given to those who pass the post-training assessments.
入職條件(註)
政府在聘任非公務員合約員工時,過往香港中學會考中國語文科和英國語文科(課程乙)E級的成績,在行政上會分別被視為等同2007年香港中學會考中國語文科和英國語文科'第二等級'的成績。



