(a) To handle enquiries and complaints from the public through phone, email, etc.; (b) To assist Duty Manager to follow up requests from the public and Government departments; (c) To conduct briefing for Customer Service Officers (CSO); (d) To assist in conducting staff training; and (e) To mentor for CSO. Required to work on irregular shifts (including overnight shifts) on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm. Main Working Location: Yaumatei and Kwai Chung.

(a)(i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or (ii) Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (b) 2 years of full-time working experience in call centre or customer service; (c) fluency in English and Cantonese, fluency in Putonghua is an advantage; (d) familiarity with PC applications, including Chinese typing skills.