(a)(i)在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或 (ii)在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷； (b)具備兩年電話中心或客戶服務的全職工作經驗； (c)操流利英語和粵語，能操流利普通話更佳；及 (d)熟悉電腦操作，包括懂中文打字。

(a)(i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or (ii) Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (b) 2 years of full-time working experience in call centre or customer service; (c) fluency in English and Cantonese, fluency in Putonghua is an advantage; (d) familiarity with PC applications, including Chinese typing skills.