申請人須 (a) (i) 在香港中學文憑考試五科包括中國語文科及英國語文科考獲第2級或同等或以上成績[註(1)]，或具同等學歷；或 (ii) 在香港中學會考五科包括中國語文科及英國語文科考獲第2級／E級或以上成績[註(2)]，或具同等學歷； (b) 具備至少一年或以上任職於客戶服務或電話查詢中心的全職工作經驗； (c) 操流利英語和粵語，能操流利普通話更佳；以及 (d) 熟識電腦操作，包括懂中文打字。

Candidates should have – (a) (i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note (1)], or equivalent; or (ii) Level 2/Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) [Note (2)], or equivalent; (b) at least 1 year full-time working experience in call centre/in the field of customer service; (c) fluency in English and Cantonese, fluency in Putonghua is an advantage; and (d) familiarity with PC applications, including Chinese typing skill.