• (a)To process applications for the Low-income Working Family Allowance (LIFA) Scheme;
• (b)To handle public enquiries and complaints in relation to the LIFA Scheme;
• (c)To provide counter service;
• (d)To handle general clerical duties; and
• (e)To perform any other duties as assigned by the supervisors.

Note: The successful candidate

• (s)may be required to work irregular hours on shift and on Saturdays, Sundays and public holidays, and it may be necessary to perform outdoor promotional activities occasionally.

Candidates should have –

• (a)Attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
• (b)a minimum of two years’ full-time working experience in clerical, administration work, administration of subsidy schemes or customer service work, with experience in the Government/public sector organisation being an advantage;
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3];
• (d)equipped with good computer knowledge; and
• (e)good logical thinking, customer service and communication skills.