A Contract Assistant Call Centre Manager is mainly deployed on (a) providing technical support for computer, general system, network and project management; (b) assessing the performance and appropriateness of computer and network systems and oversee their procurement, testing, installation and operation; (c) overseeing the stability and effectiveness of computer and network systems; (d) assisting to prepare the performance report of call centre; (e) assisting the research and development of the proposed information management system and its migration for future developments; and (f) assisting the Call Centre Manager to discharge his daily administrative work including the supervision of Customer Service Officer, conducting training session and handling customer enquiry and complaint, etc.

(Note: The normal working hour is 99 hours per two weeks. May be required to work on shift, in irregular hours and in adverse weather such as typhoon and black rainstorm warning signal.)

Candidates should have: (a)(i) attained Level 2 or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent (Note 1); or (ii) attained Level 2 or Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note 2); (b) at least five years full-time working experience in call centre administration and technical system support experience; (c) good knowledge in call centre management and operation experience; (d) a good command of oral in Cantonese and English, fluent Putonghua is an advantage; (e) good customer service and communication skills; and (f) strong analytical skills and be able to work independently.