To assist in managing, operating, inspecting and maintaining the information technology and tele-communication facilities of the call centre. Required to work on irregular shifts, including overnight shifts, on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm.

(a) An accredited Hong Kong Diploma or Higher Certificate in Information Technology, Information System, Computer Science or Electronic Engineering, or equivalent; (b) (i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or (ii) Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (c) a least 1 year post-qualification working experience in application development or support in information technology and communication infrastructure, preferably in call centre; (d) hand-on experience in Microsoft SQL or Oracle databases; (e) experience and/or professional qualification(s) in operating and administrating of Windows Server, Exchange Server, Linux OS, Server virtualization, PABX, IVRS, LAN/WAN Networking will be an advantage; (f) strong problem solving and communication skills; and (g) able to work independently under pressure.