申請人必須 - (a) 在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷；及 (b) 操流利英語和粵語，能操流利普通話更佳；及 (c) 熟悉電腦操作，包括懂中文打字。 申請人如具備客戶服務的工作經驗，可獲優先考慮。 獲聘用者需通過培訓後的測試才會被繼續聘任。

Candidates should - (a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and (b) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and (c) be familiar with PC applications, including Chinese typing skill. Preference will be given to candidates with working experience in customer service. Continuous employment will be given to those who pass the post-training assessments.