• (1)To handle phone calls, and reply emails or written enquiries/ complaints from customers;
• (2)To collect, input as well as analyze data;
• (3)To provide general office support;
• (4)To perform general counter duties;
• (5)To actively liaise with commerce and industry customers, for collecting customers’ feedback, building up and maintaining customer relationship;
• (6)To assist in marketing / members’ events; and
• (7)To undertake any other duties as assigned by supervisors.

Location of Work: Central/ Sheung Wan/ Cheung Sha Wan/ Ma On Shan (The actual location of work assigned is subject to the operational need of Hongkong Post.)

Hours of Work: 5 to 6 days with 48 hours gross per week. (The actual hours of work assigned are subject to the operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3) / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and common software, including but not limited to Microsoft Word, Excel, PowerPoint, Access, and Chinese word processing, etc.;
• (4)Applicants attending the selection interviews are required to take the English written test and typing test;
• (5)Be fluent in English and Cantonese. Proficiency in Putonghua will be an advantage;
• (6)Preferably have one year or above post-qualification working experience in customer service/hotline center; and
• (7)Be proactive, self-motivated and a good team player.