• (1)To handle phone calls, and reply emails or written enquiries/complaints from customers;
• (2)To collect, input as well as analyze data;
• (3)To provide general office support;
• (4)To perform general counter duties;
• (5)To actively liaise with customers for collecting customers’ feedback, building up and maintaining customer relationship;
• (6)To assist in marketing/members’ events; and
• (7)To undertake any other duties as assigned by supervisors.

Notes: Location of Work: Central/Sheung Wan/Cheung Sha Wan/Yuen Long (The actual location of work assigned is subject to the operational need of Hongkong Post.) Hours of Work: The basic working hours are 48 hours gross per week, with an average of 8 to 9.6 hours (including 1-hour meal break) per day for 5 to 6 days a week (The actual hours of work assigned are subject to operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3)/Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and common software, including but not limited to Microsoft Word, Excel, PowerPoint, Access, and Chinese word processing, etc.;
• (4)Applicants attending the selection interviews are required to take the English written test and typing test;
• (5)Be fluent in Cantonese and English. Proficiency in Putonghua will be an advantage;
• (6)Preferably have one year or above post-qualification working experience in customer service/hotline center; and
• (7)Be proactive, self-motivated and a good team player.