二級文化工作助理員主要職責為在憲報公布的文娛中心、公共圖書館和博物館，為以下一項或多項職能範圍提供協助／支援服務： (1)前台工作； (2)顧客服務； (3)樓宇管理； (4)監督合約服務供應商； (5)處理圖書館資料； (6)執行場館規例；以及 (7)一般管理支援。 (註：須穿着制服和不定時工作，或須輪班當值，以及須接受職系／部門首長的調派和調職安排。)

A Cultural Services Assistant II is mainly deployed on providing assistance / support services in gazetted civic centres, public libraries and museums which may involve one or a combination of the following functional areas – (a)front-of-house duties; (b)customer services; (c)building management; (d)supervision of service contract providers; (e)processing of library materials; (f)enforcement of venue regulations; and (g)general management support. (Note: Required to wear uniform and work irregular hours, may be required to perform shift duties, and are subject to posting and transfer at the discretion of the Head of Grade/Department.)