二級工人主要負責：
(a) 執行一般雜務工作，包括清潔、搬運家具、設備和物料等，以及協助佈置舉行會議或戶外／室內活動的場地；
(b) 執行簡單的辦公室工作，包括影印文件、處理傳真文件、在櫃枱接待訪客／服務使用者、接聽電話及解答簡單的查詢、開啓和鎖上出入口、巡邏辦事處以執行保安工作及巡察樓宇保養項目；
(c) 執行信差職務，例如在辦事處中或以外收集文件及運送／派送文件、物料和文具；
(d) 提供茶房服務，包括清潔工作；以及
(e) 照顧肢體傷殘／智障的院友、陪伴受助人及青少年到其他機構、法院、醫院等地方。

（註：二級工人可能須輪班工作及執行緊急救濟工作。）

A Workman II is mainly deployed on –
(a) performing general labouring duties including cleansing, moving furniture, equipment, stores, etc and assisting in the setting-up of venues for meetings, outdoor / indoor programmes and activities;
(b) performing simple office work, including photocopying work, handling fax messages, reception duties at the counters, answering telephone calls and simple enquiries, opening and locking exits; office patrolling for security and building maintenance;
(c) performing messengerial duties such as indoor and outdoor collection, delivery of documents, stores and stationery items;
(d) providing pantry services, including cleansing work; and
(e) taking care of the inmates with physical / mental disabilities, escorting clients and young children to institutions, courts, hospitals, etc.

(Note: A Workman II may be required to work shifts and perform emergency relief duties.)