(a) To assist in processing applications and liaising with relevant course providers or government departments;
(b) To collect supplementary information and supporting documents from applicants;
(c) To assist in handling appeal cases, late applications and random checking;
(d) To handle public enquiries and complaints;
(e) To supervise the work of Assistant Clerical Officers, Clerical Assistants and/or officers at equivalent levels; and
(f) To perform general administrative duties and other ad hoc duties as assigned by supervisors.

Note: Subject to operational requirement of this Agency, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should–
(a) have attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
(b) have a minimum of 4 years’ full-time working experience with good job records, including 1 year at supervisory level, with experience in application processing would be an advantage;
(c) have good command of both oral and written English and Chinese;
(d) be proficient in the operation of computer softwares (e.g. MS Word, Excel, etc.);
(e) be responsible, self-motivated, with good communication skills and logical mind;
(f) be well-organized, detailed-oriented, hardworking, patient and willing to learn; and
(g) be able to handle large number of applications to meet tight deadlines and work under pressure.