職責
通過電話和電郵處理公眾的查詢及投訴。一般工作時間為上午8時45分至下午6時正（星期一至五），或須輪班、不定時工作，或在惡劣天氣(包括颱風及黑色暴雨)期間工作。獲聘用者須於短時間內上任及被調派至油麻地或長沙灣的1823辦公室工作。
To handle enquiries and complaints from the public through phone, email, etc. The normal working hours are from 8:45am to 6:00pm (from Monday to Friday). He/She may also be required to work on shifts, irregular hours and in the event of inclement weather such as during typhoon and black rainstorm. Successful candidate is required to assume duty at short notice and is subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan.
入職條件
申請人必須 -
(a) 在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷；及
(b) 具備最少一年的全職工作經驗，曾任職電話中心或客戶服務為佳；及
(c) 操流利英語和粵語，能操流利普通話更佳；及
(d) 熟悉電腦操作，及中文文書處理速度達每分鐘10字。
申請人需接受中文文書處理速度測驗。
獲聘用者需通過培訓後的測試才會被繼續聘任。
(a) 在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷；及
(b) 具備最少一年的全職工作經驗，曾任職電話中心或客戶服務為佳；及
(c) 操流利英語和粵語，能操流利普通話更佳；及
(d) 熟悉電腦操作，及中文文書處理速度達每分鐘10字。
申請人需接受中文文書處理速度測驗。
獲聘用者需通過培訓後的測試才會被繼續聘任。
Candidate should -
(a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(b) have at least one year of full-time working experience, preferably in call centre operation or customer service; and
(c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
(d) be familiar with PC applications and have Chinese word processing speed of 10 words per minute.
Applicants are required to take Chinese word processing speed assessment.
Continuous employment will be given to those who pass the post-training assessments.
(a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(b) have at least one year of full-time working experience, preferably in call centre operation or customer service; and
(c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
(d) be familiar with PC applications and have Chinese word processing speed of 10 words per minute.
Applicants are required to take Chinese word processing speed assessment.
Continuous employment will be given to those who pass the post-training assessments.
入職條件(註)
(1) 香港中學文憑考試應用學習科目(最多計算兩科)「達標並表現優異」成績，以及其他語言科目C級成績，會被視為相等於新高中科目第3級成績；香港中學文憑考試應用學習科目(最多計算兩科)「達標」成績，以及其他語言科目E級成績，會被視為相等於新高中科目第2級成績。
(2) 2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
(2) 2007年前的香港中學會考中國語文科和英國語文科(課程乙) C級及E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第3級和第2級成績。
