申請人須： (a) 持有本港大學所頒授的學位，或同等學歷； (b) 在香港中學會考或香港中學文憑考試英國語文科(2007年以前課程乙)及中國語文科成績至少達第3等級，或具同等學歷(參閱註)；以及 (c) 在取得有關大學學歷後，具備至少五年全職工作經驗，當中至少兩年在政府工作，而處理公眾投訴的實際經驗不少於一年。在支援政府基本工程項目的規劃和發展方面具備經驗者更佳。

Candidates should have: (a) A Hong Kong bachelor’s degree, or equivalent; (b) Level 3 or above in Chinese Language and English Language (Syllabus B before 2007) in the Hong Kong Certificate of Education Examination (HKCEE) or the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent(Note); and (c) At least five years of full time post-degree working experience, two years of which should be service in the Government with not less than one year solid experience in handling public complaints. Possession of experience in supporting the planning and development of Government capital works projects is preferred.