(1) To handle phone calls, and reply emails or written enquiries/complaints from customers;
(2) To collect, input as well as analyze data;
(3) To provide general office support;
(4) To perform general counter duties;
(5) To actively liaise with customers for collecting customers’ feedback, building up and maintaining customer relationship;
(6) To assist in marketing/members’ events; and
(7) To undertake any other duties as assigned by supervisors.

Notes:
(a) Location of Work: Kowloon Bay/Yuen Long (The actual location of work assigned is subject to the operational need of Hongkong Post.)
(b) Hours of Work: The basic working hours are 48 hours gross per week, with an average of 8 to 9.6 hours (including 1-hour meal break) per day for 5 to 6 days a week (The actual hours of work assigned are subject to operational need of Hongkong Post.)

(1) (i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
(ii) Level 2 (Note 3)/Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(2) Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
(3) Be familiar with computer operations and common software, including but not limited to Microsoft Word, Excel, PowerPoint, Access, and Chinese word processing, etc.;
(4) Applicants attending the selection interviews are required to take typing test of English and Chinese;
(5) Be fluent in Cantonese and English. Proficiency in Putonghua will be an advantage;
(6) Preferably have one year or above post-qualification working experience in customer service/hotline center; and
(7) Be proactive, self-motivated and a good team player.